T3 Call Center management Software Solution in Mumbai provides all call center agents a integrated platform for managing their Outbound calling, Inbound leads, Contact management, Leads management, Computer Telephony Integration.
Create a Perfect environment for Cal l center Agents & Customers.
Call Center Management Software will enable companies to handle high volume of Inbound and Out bound calling. Where the agent does not Miss a call data and Customer is Tracked end to end.
- View incoming call numbers on screen with customer name
- Software will check for Duplicity and give the History of the number
- Allows you to check Customer history without changing the page
- Ability to Mark Follow-ups directly and show under calendar
- Import Cold Calling data and assign data randomly amongst outbound calling agents
- Put reminders for call back
- Manage contacts and their status within the CCM
- In Case of CTI , the agent can directly dial numbers from the system.
Resource management Using Call center Management System
No more one has to relay on traditional ways of generating productivity reports. System will automatically throw up reports for management. Managers can actively monitor performance of Agents on a live basis.
Making Follow-ups simplified
System will automatically queue up follow-ups for agents as per priority and make process simpler for call backs.
Connect Call Center management System to CRM
All leads generated from call center management system will directly flow to CRM and get assigned to the respective Executive.