Any organization looks after the software which will consist of a process that will help to track and organize its contacts with its current and potential customers so to satisfy this needs T3 CRM had come up with all this feature which will help your organization to streamline all its tasks.CRM software for Thailand also includes the feature which will help to increase customer service and satisfaction, there will also be an increase in efficiency, lowering marketing cost, furnishes assistance to the department, it also tentacles every area of business.
CRM software for Thailand helps to align its entire organization towards the customer in such a way that it will also help the suppliers, partners, and also improves the financial bottom line. It will also evaluate the business environment which will help to better understand how the current customer relationship impacts business retention and growth.CRM software will develop such a strategy that will give clear direction and value to all employees.
CRM Software
Purpose of CRM
- Keep all the customers intact
- Helps the business to understand what it needs to get more customers
- Reduce the cost, by managing costly complaints
Importance of CRM
- Understand customer needs
- Grouping Customers
- Cost-effective
- Handy Details
- Customer Loyalty
CRM Features
- Integrated Information System
- Customer Focused Business Strategy
- Comprehensive Marketing Strategy
- Works on the muti way communication
- Creates Business web
Objectives of CRM
- Simplify marketing strategies and sales process
- Make call centers more efficient
- Provide better customer service
Future of CRM
- Retention Rate
- Increased Sales
- Reduced Cost
- Significant Role
CRM Cycle
- Marketing
- Customer Acquisition
- Relationship Management
- Loss/Churn
CRM Software
Profiles
- Module Level Permission
- Sub Module Level Permission
- Field Level Permission
Roles
- Organization Hierarchy
- Data Sharing rules
Users
- User Information
- Assign Profile and role to a user
Groups
- Associate users and roles to group
