Helping to shape a world of communication – T365 Receptionist
Customer call Interaction Tracking
By tracking inbound calls, businesses can collect valuable insights on customer inquiries, requests, and issues. This data helps in understanding customer needs and preferences, allowing for more personalized and targeted engagement.
Lead Generation and Conversion
With incoming call tracking, businesses can identify potential leads and monitor their progress through the sales pipeline. Analyzing call trends and outcomes enables sales teams to refine their strategies, improving lead conversion rates.
Call Logging and Notes
The T365 system enables users to log calls and add detailed notes, including key discussion points, action items, and follow-up tasks. This ensures all essential information is captured and readily available for future reference.
- Incoming-calls
- Outgoing-calls
- Missed-calls
Comprehensive Call History
The T365 Receptionist Dashboard logs and records both incoming and outgoing calls, offering a comprehensive call history for each customer. It captures key details such as call date, time, duration, and the parties involved, ensuring complete visibility into customer interactions.
The CRM system compiles call data to deliver insights on call volumes, durations, response times, and other key metrics. This enables businesses to monitor team performance, identify bottlenecks, and make data-driven decisions to improve processes.
By tracking outgoing calls, teams can effectively document client interactions and share information internally. This ensures that all team members have access to relevant call records, fostering better coordination and enhanced customer service.
With access to a complete call history, customer service representatives can provide more personalized and efficient support. They can easily reference past interactions, understand customer preferences, and resolve issues quickly and effectively.
Integration with Other Systems
T365 system can integrate with telephony systems or call center software, allowing seamless call tracking and management. This integration ensures that call data is automatically synced with the CRM system, eliminating manual data entry and reducing errors.
VIRTUAL PHONE NUMBER
T365 provides you with a virtual phone number system. This number can be chosen from a specific area code or country, or it can be a toll-free number.
CALL ROUTING
When someone dials the virtual phone number, the call is routed through the T365 Receptionist. The T365 software then forwards the call as a lead to CRM.
Include missed call number in marketing campaigns.
Customers will give a call to that virtual number.
Reply sms will reach customers instantly once they give a missed call.
Detailed analytics on what time missed call is received, operator name, location they belong and more.
Move the leads to integrated sales CRM automatically or just by clicking “add to lead”.
Missed calls will get captured in T365 receptionist 24X7.
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