Fintech CRM Software in Mumbai
Manage the complete financial-services customer lifecycle from lead capture and KYC to application intake, underwriting, sanction, disbursement, EMI servicing, collections, cross-sell and grievance tracking from one T3 ERP platform.
Talk to our ExpertWhy Fintech Businesses Need Connected CRM Control
Financial-services teams work under pressure to respond quickly, verify customers correctly, make consistent decisions and maintain a clear audit trail. When leads, KYC documents, applications, credit decisions, disbursement, collections and grievances are handled in separate tools, turnaround time increases and compliance visibility becomes weak.
Lead Leakage Across Channels
Leads from web forms, DSA partners, aggregators, branches, referrals and call centres enter one pipeline so sales and operations teams can respond faster and avoid duplicate follow-up.
Manual KYC & Document Follow-Up
Customer identity, PAN, Aadhaar reference, GSTIN, bank statements and income documents stay status-wise tracked as Pending, Verified or Rejected before approval.
Inconsistent Credit Decisions
Credit scoring, bureau data, income checks, FOIR/DTI, collateral and policy deviations follow a structured workflow so underwriting remains consistent and traceable.
Disconnected Disbursement & Collections
Sanction, disbursement, EMI schedules, receipts and overdue follow-up remain connected with accounts so finance and operations work from the same numbers.
Compliance & Grievance Pressure
KYC, AML flags, regulatory service timelines, audit history and customer complaints receive clear ownership and escalation so exceptions can be handled with evidence.
Complete Fintech CRM Workflow
T3 ERP Fintech CRM connects customer acquisition, verification, credit processing, sanction, servicing and collections into one controlled workflow. Each stage has clear ownership, status tracking and reporting, so teams can monitor movement from first enquiry to active account and final settlement.
Lead Capture & Qualification
Capture prospects from web, DSA, aggregator, branch, campaign or referral channels, assign them to the right owner and qualify product interest, amount, tenure and follow-up status.
KYC & Application Intake
Convert qualified leads into applications, collect documents, track verification status, run e-KYC or document checks where enabled and create a structured application record.
Credit Scoring & Underwriting
Pull bureau and financial data where integrated, calculate risk grade, route cases to underwriting and record recommendations, deviations, approvals or rejection with history.
Sanction & Disbursement
Generate sanction communication, capture e-sign status, confirm pre-disbursement conditions, release funds and post disbursement through the accounting and bank workflow.
EMI Servicing & Collections
Create repayment schedules, track due, paid, partial or bounced EMIs, trigger reminders and move overdue accounts into collection buckets with promise-to-pay follow-up.
Grievance, Renewal & Cross-Sell
Manage complaints through service tickets, monitor SLA, surface renewal reminders and create cross-sell opportunities from customer portfolio and repayment behaviour.
Servicing, Collections & Relationship Management
After approval, the customer relationship continues through EMI servicing, collections, renewals, cross-sell and grievance handling.
Repayment Schedule
Maintain EMI sequence, due date, principal and interest split, receipt reference, EMI status and running outstanding balance.
Accounting & GL Linkage
Post disbursements, EMI receipts, TDS, write-offs and settlements into T3 ERP Financials so operational and accounting records stay aligned.
Collections Workbench
Bucket overdue accounts by DPD, assign collectors, run dunning stages, capture promise-to-pay and track last-contact outcome.
RM Portfolio View
Show customer products, active accounts, outstanding exposure, tickets, activities and cross-sell opportunities in one relationship view.
Next-Best-Product Prompts
Create measurable cross-sell leads from repayment behaviour, renewal events and eligible product suggestions.
Grievance Management
Log customer complaints as service tickets with category, priority, SLA deadline, escalation level, resolution and CSAT.
Automated Notifications
Trigger KYC reminders, underwriting escalations, sanction communication, EMI reminders, PTP follow-up, renewal alerts and grievance SLA escalations.
KYC, Application & Credit Control
The core control layer of a fintech CRM starts before approval. T3 ERP helps teams capture applicants properly, verify documents, check risk and manage underwriting decisions without losing the link between the customer, application and final sanction.
Lead and Source Capture
Better Control Across the Financial Customer Lifecycle
T3 ERP Fintech CRM gives business, credit, operations, collections and compliance teams one connected view of the customer lifecycle.
It helps improve speed, reduce manual rework and maintain stronger control over risk, money movement and customer communication.
Faster Lead Response
All leads enter one owned pipeline with source tracking, assignment and follow-up reminders.
Cleaner KYC Control
Document status, verification history and AML flags remain linked with the customer and application.
Consistent Underwriting
Risk scores, deviations, recommendations and approvals are captured through a governed workflow.
Connected Disbursement Accounting
Disbursement vouchers, receipts and collections flow into financial records without repeated data entry.
Better Collection Discipline
DPD buckets, dunning steps and promise-to-pay follow-up help teams act before overdue exposure grows.
Fintech CRM FAQs
Find answers to common questions about KYC, applications, credit scoring, EMI collections and financial-services CRM workflows.
Connect KYC, Credit, Disbursement, Collections & Customer Service
Manage leads, applications, KYC, underwriting, sanction, disbursement, EMI servicing, collections, renewals and grievances from one connected T3 ERP platform.
