Helping to shape a world of communication – T365 Receptionist
Customer call Interaction Tracking
By tracking incoming calls, businesses can gather valuable data about customer inquiries, requests, and concerns. This helps in understanding customer needs and preferences, enabling personalized and targeted engagement.
Lead Generation and Conversion
Incoming call tracking allows businesses to identify potential leads and track their journey through the sales pipeline. By analyzing call patterns and outcomes, sales teams can optimize their strategies to increase lead conversion rates.
Call Logging and Notes
T365 system in Mumbai allows users to log and annotate call details, including key discussion points, action items, and follow-up tasks. This ensures that important information from the call is captured and easily accessible for future reference.
- Incoming-calls
- Outgoing-calls
- Missed-calls
Comprehensive Call History
T365 Receptionist Dashboard in Mumbai captures and records incoming and outgoing calls, providing a detailed call history for each customer. This includes call date, time, duration, and the parties involved.
By aggregating call data, the CRM system provides analytics and reports on call volumes, call duration, response times, and other relevant metrics. This helps in monitoring team performance, identifying bottlenecks, and making data-driven decisions for process improvements.
Tracking outgoing calls enables teams to collaborate effectively by
documenting client interactions and sharing information internally. This ensures that all team members have access to relevant call records, leading to better coordination and customer
service.
With complete call history at their fingertips, customer service representatives can provide personalized and efficient support. They can quickly reference previous
calls, understand customer
preferences, and resolve issues more effectively.
Integration with Other Systems
T365 system can integrate with telephony systems or call center software, allowing seamless call tracking and management. This integration ensures that call data is automatically synced with the CRM system, eliminating manual data entry and reducing errors.
VIRTUAL PHONE NUMBER
T365 provides you with a virtual phone number system. This number can be chosen from a specific area code or country, or it can be a toll-free number.
CALL ROUTING
When someone dials the virtual phone number, the call is routed through the T365 Receptionist in Mumbai. The T365 software then forwards the call as a lead to CRM.
Include missed call number in marketing campaigns.
Customers will give a call to that virtual number.
Reply sms will reach customers instantly once they give a missed call.
Detailed analytics on what time missed call is received, operator name, location they belong and more.
Move the leads to integrated sales CRM automatically or just by clicking “add to lead”.
Missed calls will get captured in T365 receptionist 24X7.
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