Service Order Number Generation
For each request, the system creates a distinct service order number.
Customer Notification
The created service order number and the approximate time of service are sent to the customer right away.
Service Order Number Generation
For each request, the system creates a distinct service order number.
Customer Notification
The created service order number and the approximate time of service are sent to the customer right away.
- The system verifies the availability of equipment if the request is for equipment installation.
It arranges the installation if the necessary equipment is available.
a field engineer is assigned to the task.
Customer is informed and a notification is sent to the field engineer.
- The system determines whether an Annual Maintenance Contract (AMC) or a warranty is in place for the equipment.
The service is provided gratis (FOC) if qualified.
If not, related expenses are disclosed to the client.
The system schedules routine maintenance or emergency repairs depending on equipment availability and client preferences.
correspondingly assigns a field engineer. The field engineer is informed.
Central Service Center
All service orders are supervised by the central service center. It oversees field engineer assignments, scheduling, and equipment inventory.
Field Engineer Assignment
Based on their qualifications and the location of the service order, field engineers are deployed. Order information are sent in alerts to field engineers.
Service Execution
The service is rendered by a field engineer. modifies the CRM app's status. The field engineer can report the reasons for any unfinished services.
Incomplete Work Handling
If work is not completed, the system has the ability to reschedule or transfer the service to another field engineer who possesses the necessary abilities. Notification of the changes is sent to the customer and field engineer.
Service Completion
The field engineer updates the CRM when the service is successfully finished. The completion is communicated to the customer, along with any service reports.
Feedback Form
A feedback form is given to the customer so they can rate the service and provide comments. The CRM keeps track of feedback for analysis and enhancement.
When appropriate (for instance, for non-AMC services), the CRM creates an invoice for the client.
The CRM can be used to process payments.
In the CRM, the service order has been closed.
Through the CRM, customers can access their service history.
When appropriate (for instance, for non-AMC services), the CRM creates an invoice for the client. The CRM can be used to process payments.
In the CRM, the service order has been closed.Through the CRM, customers can access their service history.
In the CRM, the service order has been closed.
Through the CRM, customers can access their service history.
When appropriate (for instance, for non-AMC services), the CRM creates an invoice for the client.
The CRM can be used to process payments.
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